DTE Energy Customers Get New Smartphone App
DTE Energy has introduced a new interactive mobile Android application that enables customers to access a variety of up-to-the-minute information, such as power outage information, from their smartphones. The DTE Energy Outage Center Google Android App is available free of charge from the Android Marketplace. The Android app follows the September introduction of DTE Energy’s iPhone app.
Located at dteenergy.com, the Outage Center is web site that gives consumers the latest news about power outages as well as information about what to do during a storm and answers to a number of other frequently asked questions. DTE Energy is one of the first utilities in the United States that allows customers to report power outages via a downloadable native mobile smartphone application.
In addition to reporting outages, the app enables DTE Energy to view the status of a reported problem and provides a map illustrating the number of outages reported throughout the area.
DTE Energy reports it has “added this mobile capability to our existing suite of outage-related offerings to bring useful information to customers in the way they want or in an outage situation, where they are able to see it.”
Patrick Duffy, a DTE Energy Customer Service Manager says, “We have a variety of tools for our customers already available on the DTE Energy website and we want to extend those tools in new and engaging ways.”
DTE Energy is a Detroit-based energy company involved in the development and management of energy-related businesses and services nationwide. Its operating units include Detroit Edison, an electric utility serving 2.1 million customers in Southeastern Michigan and MichCon, a natural gas utility serving 1.2 million customers in Michigan. For more Information, visit dteenergy.com.