E.ON has become the first major energy supplier to put contract end dates on bills to provide improved clarity to customers ahead of contract renewal periods. The change was designed to make energy clearer and fairer for small and medium (SME) business customers.
Anthony Ainsworth, E.ON sales and marketing director, says, “Our smaller business customers have told us they want clearer information and this move is a direct response to that feedback. From today, all our SME customer bills carry contract end dates to give customers greater awareness of important deadlines so they can start a conversation with us about what options are available to them. This is yet another stage of our journey to reset our relationship with our customers and we’re working hard to understand and address the issues which really impact them so they can be confident we’re the best to do business with.”
E.ON is also investigating other options to improve service including rolling out pay-as-you-go business meters, contacting customers well in advance of renewal periods, giving a commitment to helping them to find the best product, and providing help with managing their account when they need it.
Make It Cheaper managing director Jonathan Elliott welcomes the changes. “E.ON putting contract end dates on its business customers’ bills is a significant milestone for two reasons. Firstly, it’s one of the key goals of our campaign to make the whole renewal process more transparent and means a far more level playing field for hundreds of thousands of small businesses. Secondly, it goes to prove that the slow moving burden of regulation in the energy industry can be avoided by using common sense and keeping an open dialogue. We’re looking forward to encouraging more customer engagement with E.ON and will be listening with interest to how other suppliers intend to follow suit.”
Anthony adds: “The changes don’t end here and we want to go even further. In order to truly understand what our business customers want, we need to open up the lines of communication, so we’ve set up a customer panel for businesses. I want our customers to know that we’re always fair, open and genuinely helpful.”