TfL has announced its plans to review and modernise its customer service on the London Overground by implementing technology that meets the travelling requirements of their passengers.
“The London Overground network has improved enormously over the last decade,” said Jonathan Fox, TfL’s director of London Rail.
Will Rogers, ARL’s managing director, added that as the London Overground network has grown, “our staff have been instrumental in adapting to customer trends, new technology and ways of working that benefit customers
, communities and employees”.
“There is no doubt that TfL’s vision for the Overground is both strong and ambitious, and so we will work closely with them to achieve a joint goal of meeting the ever-changing needs of our customers and communities,” he said.
“Our programme aims to create a stronger London Overground, with a secure and skilled future for our employees.”
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