Accessibility Links

Customer Project Manager

  • Job type: Permanent
  • Job reference: : BBBH112128
  • Location: USA, New York
  • Sector: Design & Engineering, Building Services, Built Environment
  • Salary: US$95000 - US$96000 per annum
  • Date posted: 28/08/2017
This vacancy has now expired.
Title: Customer Project Manager Education - Essential Bachelor's Degree with a minimum of 3 years relevant work experience in either project/program management, electric or gas service installations, and/or service-related construction. OR Associate's Degree with a minimum of 4 years relevant work experience in project/program management, electric or gas service installations, and/or service-related construction. OR < High School Diploma/GED and a minimum of 5 years relevant work experience in project/program management, electric or gas service installations, and/or service-related construction. Bachelor's Degree is preferred. Experience Project/program management experience is preferred; this is inclusive of analysis, coordination, negotiation and direction. Must possess a good understanding of plumbing and HVAC equipment. Must have good working knowledge of gas transmission/distribution systems Must be highly motivated, goal oriented, customer focused, and demonstrate a strong Commitment to Excellence. Must have strong interpersonal, written and verbal communication, presentation, and public speaking skills. Must have the ability to exercise independent judgment and render sound business decisions. Must have demonstrated work experience to successfully build business relationships and work on teams. Must be flexible, detailed oriented, and should be able to handle multiple tasks simultaneously. Responsibilities: With limited guidance from the Section Manager, provides marketing, sales and coordination of the installation of natural gas facilities to new and existing Commercial/Industrial and Residential customers by performing cost benefit analyses, analyzing load requirements, and evaluating construction site conditions. Determines needs to meet the service requirements of the project, costs involved, and to insure that the customer is familiar with billing procedures, service classification information and applicable codes and specifications. Ensures implementation of Company safety, health and environmental programs for employees whose work is directed. Ensures that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations. Committed to the Way We Work Principles, and adhere to the Company's Standards of Business Conduct and other Company procedures including Environmental, Health and Safety ("EH&S"), Equal Employment Opportunity ("EEO"), discipline, and security. Is dedicated to enhancing the Customer Experience, both within the Company and externally and demonstrates a commitment to the ideal of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all our stakeholders. Communicates and maintains relationships with key Town Planning Board Officials, Realtors, Developers, and Builders, in order to keep abreast of strategic construction projects where natural gas facilities may be expanded in an economically viable manner for the Company. Develops and maintains a trade ally relationship with Plumbing, HVAC and Fuel Oil Mitigating contractors in order to assist both customers and contractors in converting from oil or propane to natural gas service. Solicits new gas customers via telemarketing, mailings, Company publications, Company Internet web site and door-to-door canvassing to determine customer's level of interest in converting to natural gas. Develops and maintains excellent interdepartmental relationship/partnerships (Gas Engineering, Gas Construction, Gas Metering, Line Technical Services, and New Business Services) to package marketing efforts and facilitate the installation of all natural gas facilities. Maintains a gas marketing project management database for the purpose of tracking and reporting new gas customers, revenue/profitability and future gas load impacts. Analyzes field conditions and assist the Operating Departments with planning and scheduling of gas distribution installations. Provides accurate reporting to the Operations Department on status of projects in- progress for purposes of manpower requirements, budget considerations and material ordering schedules. Prepares and presents information on service classification proposals, load studies, gas equipment; installation, service policies, and procedures, technical data, alternate system studies, energy concepts, and other customer-oriented analyses for new construction projects. Continually increases knowledge and technical expertise for the following applications: building heating and cooling, process heating and water heating. Provides engineering advice and cost benefit analyses to C&I and Residential customers, with respect to natural gas efficiency, HVAC systems, oil mitigation and other technical natural gas related issues. Inspects work performed by contractors to ensure compliance with applicable federal, state, local and Company codes and specifications for the installation of gas and electric facilities and report findings. Promotes teamwork throughout the new construction process to enhance productivity and assist the department by tracking and maintaining the organizations KPI's. Develops close working relations with consulting engineers, architects, individual customers, land developer/builders, and other key individuals to keep abreast of proposed or existing planned expansions to provide adequate and timely energy service to the customer.
Maintains familiarity with all pertinent national, state, and local electrical and construction codes, Company policies, tariffs, procedures, and construction standards relative to customer installations and Company facilities. Maintains knowledge of all natural gas rates, gas construction and state of the art gas metering, and all AGA, ANSI, state and local codes, as well as the technical aspects of gas equipment and related manufacturing processes. Spencer Ogden is acting as an Employment Agency in relation to this vacancy.