Customer Service Executive
Job Type: Permanent
Job reference: :
Job Reference: BBBH94901
Location: England, Staffordshire
Sector: Corporate, Sales, Built Environment
Salary: £18000.00 - £20000.00 per annum
Date Posted: 05/10/2016
Our client is a worldwide market leader in abrasives solutions. It is the leading UK manufacturer of precision grinding products supplying Multi National Industrial companies on a global basis. Supported by exceptional technology, with complete and innovative product lines, it has built its reputation around quality and safety, and experienced, committed and passionate people.
They have an opportunity for a Customer Service Representative to work within the customer experience team based at our headquarters in Stafford. You will join them on their journey to world class customer service, playing a key role in enhancing their customer experience by understanding their needs and providing proactive and practical solutions in an efficient manner.
You will support the Company's sales activity by:
? Handling inbound calls from customers in a polite, helpful and knowledgeable way
? Offering prices and preparing quotations for stock and made to order products
? Entering sales orders in a timely and accurate manner
? Tracking and expediting sales orders
? Offering technical advice on a wide range of products
? Managing an account base from key account level to territory, in conjunction with an external Sales Manager
? Handling customer complaints and co-ordinating the subsequent aftersales process
? Liaising with UK and European manufacturing plants for made to order products You will need to be committed to succeeding and making a difference. You must have a minimum of 3 years previous experience in a customer service role gained ideally within a large B2B multi-national company. Proficiency with Microsoft Office applications is required, preferably with experience of SAP. Excellent communication and relationship-building skills with people at all levels are essential and you must also have the ability to work independently and accurately in a timely manner in order to meet necessary deadlines.
For more information about this role please contact our Manchester office