Customer Service Representative

  1. Permanent
BBBH161462_1572300692
  1. United States
  2. Onshore
Negotiable
Date posted28/10/2019

POSITION DESCRIPTION


Title
: Customer Service Representative

Department: Administrative


Scope of Position

Responsible for providing exceptional service to customers in a professional manner and understand their particular needs. Responsible for purchasing, vendor management, and logistics function and maintain positive relationships with vendors. Answer the main phone line and handle general office/clerical, direct delivery carriers, sort in-coming mail, data entry and any other work as needed assigned by Office Manager


Responsibility and Authority

Customer Service

  • Provision of support services to internal and external customers
  • Communicates effectively to interface with customers and team members, promoting positive customer relations
  • Accept orders via phone or fax for input into the computer; expedite and track orders through production
  • Maintains Customer Order Log and Price Log
  • Prepares New Orders, Sales confirmations and ensures COA and MSDS is available for each shipment
  • Customer Complaints
  • Support to promotes new business opportunities
  • Prepare non conformances and follows up on claims
  • Filing, typing, answering main phone line and other task may be assigned on as needed basis
  • Understands needs of the customer and promotes new business opportunities
  • Filing, typing or any new projects may be assigned on an as needed basis


Purchasing

  • Maintaining Inventory of all products, ensuring availability of material for new orders
  • Communicating with Production Supervisor when inventory will be available
  • Coordinates the Delivery Carrier
  • Manages order fulfillment and distribution
  • Vendor management to maintain contracts to ensure the company is purchasing at negotiated prices
  • Data entry of Purchase Orders and Receiving documents
  • Discussions with vendors on availability of material
  • Coordinates with Quality Control on new raw material approvals
  • Dispatches customer orders, choosing carrier, prepares documents to scale all trucks in & out
  • Prepares and distributes shipping report, packing list and bill of lading
  • Purchasing of all office orders and raw materials through our approved vendors
  • Responsible for updating database which is accessible to the operation team, and ensuring all the information about vendor is correct and accurate
  • Filing, typing, answering main phone line and other task may be assigned on as needed basis

Admin Assistant / Receptionist

  • Responsible for answering and directing incoming calls.
  • Responsible for handling, distributing, filing , mailing , Customer/Vendor related Paperwork
  • Checking in all delivery and pickup carriers confirming paperwork is for the correct order loading or off loading
  • Follow up on all deliveries with freight carrier, communicating with Production Supervisor on scheduled deliveries
  • Maintain all front office and visitors area clean
  • Help various department personnel in front office as needed with filing
  • New projects may be assigned on a needed basis

Office Manager will provide direction to the CSR, Purchasing, and Admin/Receptionist on daily activities which include but are not limited to the above.

Knowledge and Skills

  • Excellent/effective interpersonal, communication skills, both verbal and written
  • Taking Initiative to follow through
  • Taking initiative and very detail oriented
  • Able to think and resolve issues with minimum supervision
  • Strong multi-tasking and organizational skills
  • Positive attitude, highly motivated and results oriented, with a positive customer focus
  • Excellent phone skill, knowledge of Microsoft Office and very good Math
  • Dedicated conscientious, punctual, multi-tasker and a team player

For more information about this role please contact our Houston office

POSITION DESCRIPTION


Title
: Customer Service Representative

Department: Administrative


Scope of Position

Responsible for providing exceptional service to customers in a professional manner and understand their particular needs. Responsible for purchasing, vendor management, and logistics function and maintain positive relationships with vendors. Answer the main phone line and handle general office/clerical, direct delivery carriers, sort in-coming mail, data entry and any other work as needed assigned by Office Manager


Responsibility and Authority

Customer Service

  • Provision of support services to internal and external customers
  • Communicates effectively to interface with customers and team members, promoting positive customer relations
  • Accept orders via phone or fax for input into the computer; expedite and track orders through production
  • Maintains Customer Order Log and Price Log
  • Prepares New Orders, Sales confirmations and ensures COA and MSDS is available for each shipment
  • Customer Complaints
  • Support to promotes new business opportunities
  • Prepare non conformances and follows up on claims
  • Filing, typing, answering main phone line and other task may be assigned on as needed basis
  • Understands needs of the customer and promotes new business opportunities
  • Filing, typing or any new projects may be assigned on an as needed basis


Purchasing

  • Maintaining Inventory of all products, ensuring availability of material for new orders
  • Communicating with Production Supervisor when inventory will be available
  • Coordinates the Delivery Carrier
  • Manages order fulfillment and distribution
  • Vendor management to maintain contracts to ensure the company is purchasing at negotiated prices
  • Data entry of Purchase Orders and Receiving documents
  • Discussions with vendors on availability of material
  • Coordinates with Quality Control on new raw material approvals
  • Dispatches customer orders, choosing carrier, prepares documents to scale all trucks in & out
  • Prepares and distributes shipping report, packing list and bill of lading
  • Purchasing of all office orders and raw materials through our approved vendors
  • Responsible for updating database which is accessible to the operation team, and ensuring all the information about vendor is correct and accurate
  • Filing, typing, answering main phone line and other task may be assigned on as needed basis

Admin Assistant / Receptionist

  • Responsible for answering and directing incoming calls.
  • Responsible for handling, distributing, filing , mailing , Customer/Vendor related Paperwork
  • Checking in all delivery and pickup carriers confirming paperwork is for the correct order loading or off loading
  • Follow up on all deliveries with freight carrier, communicating with Production Supervisor on scheduled deliveries
  • Maintain all front office and visitors area clean
  • Help various department personnel in front office as needed with filing
  • New projects may be assigned on a needed basis

Office Manager will provide direction to the CSR, Purchasing, and Admin/Receptionist on daily activities which include but are not limited to the above.

Knowledge and Skills

  • Excellent/effective interpersonal, communication skills, both verbal and written
  • Taking Initiative to follow through
  • Taking initiative and very detail oriented
  • Able to think and resolve issues with minimum supervision
  • Strong multi-tasking and organizational skills
  • Positive attitude, highly motivated and results oriented, with a positive customer focus
  • Excellent phone skill, knowledge of Microsoft Office and very good Math
  • Dedicated conscientious, punctual, multi-tasker and a team player

For more information about this role please contact our Houston office

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