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Customer Success Manager - Energy IoT

  • Job type: Permanent
  • Job reference: : BBBH134113
  • Location: USA, Massachusetts, Boston
  • Sector: Corporate, Administration, Renewables
  • Salary: Negotiable
  • Date posted: 03/10/2018

Primary Responsibilities:

  • Manage all aspects of the engagement with the firm's enterprise-level customers to ensure overall customer satisfaction;
  • Oversee and guide property-level engagement activities;
  • Host regular calls/meetings with key customer stakeholders and Directors of Engineering who are responsible for managing energy operations for a portfolio of properties to ensure projects are moving forward as planned and meeting customer expectations;
  • Competently communicate strategic energy efficiency initiatives, particularly around energy reduction and cost savings for HVAC/chiller/central plant and electricity-consuming systems;
  • Effectively communicate the firm's value to customers via results derived from a variety of analytical/statistical techniques;
  • Grow the portfolio of work within enterprise customers;
  • Professionally represent the organization to external customers/clients;
  • Address concerns internally and externally, and discuss process improvement initiatives that stay within scope;
  • Monitor energy performance and trends via reporting;
  • Identify and develop new energy saving opportunities on current projects;
  • Manage client relationships;
  • Drive internal processes, including budget management for each enterprise account;
  • Perform all other duties as needed and assigned.


Required Qualifications:

  • Bachelor's degree
  • Six+ years of relevant experience including at least two years of experience in managing customer accounts in a related energy field;
  • Demonstrated success in managing and growing enterprise customers;
  • Basic understanding of analytics and reports used to measure energy efficiency in buildings, portfolios, and HVAC/chiller/central plant systems;
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook);
  • Ability to learn the basic knowledge of key operational policies, processes, and methodologies applicable to relationship management and consulting services; and
  • Communicate in a succinct, organized, and professional manner.


Preferred Qualifications:

  • Consulting experience in the energy industry;
  • Understanding project management methods;
  • Strong customer satisfaction skills;
  • Strong verbal and written communication skills; presentation skills a plus; and
  • Ability to work effectively independently and within a collaborative team environment.

Spencer Ogden is acting as an Employment Agency in relation to this vacancy.