Job details

Competitive Salary!
Job Type
10 days ago

End-User Computing and Infrastructure Support - 1 year contract (subject to renewal)

Kuala Lumpur, Malaysia


The Client

The role is for a Reputable client in the Oil & Gas industry. The role is open for local Malaysian only.


The ideal candidate is someone who has skills such as:

1. 5 to 7 years experience in EUC Infrastructure related role

2. Technical experience in Microsoft 365 and Active Directory

3. Good to have: cloud services i.e Azure, AWS

4. Understands Troubleshooting and Isolation method for Technical


What’s in it for you?

• Increased portfolio in Oil & Gas industry

• Comprehensive medical coverage for employee

• Office with great accessibility nearby public transport



• Deliver 1st level support and maintenance service for Client (Hardware & Software) onsite and remotely

• Provide End User Computing support to end-user which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure

• Identify, investigate and resolve technical incident and problem to restore service to end-user

• Perform necessary check, monitor on service & incident request queue

• Deal with the vendor, telco and other departments to expedite diagnosis issue/incident to identify resolution

• Account provisioning & deprovisioning (active Directory, Office 365, shared mailbox, security group & etc)

• Producing breach and other reports that necessary to correct/improve operation process.

• Patch Management for Operating system & Antivirus

• Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.

• Documentation (Develop checklist, update existing user guide)

• Active Directory/DNS/DHCP/Group Policy/Storage/Office 365/Windows 10

• SCCM deployment for monthly patching

• To analyze and review gap of security baseline for servers & workstation

• Reporting audit and ensure all account created following standard naming convention

• Hands-on working across BAU and Project workload supporting a variety of platforms

• Network and Security (Switch/Wi-Fi/ Firewall/Clearpass/Cybersecurity)


Competencies & Requirements

• Experience with New Hyper V Server Setup, Patch Management, SCCM, NAS Drive Setup

• Excellent stakeholder management and communication skills in English

• Experience in migration for Microsoft 365 tenant-to-tenant, upgrade Windows 10 or laptop reimaging, Azure AD, Wireless AP, Firewall, Core and end user switches, Router