Accessibility Links
Subsectors

Field Service Coordinator

  • Job type: Permanent
  • Job reference: : BBBH137170
  • Location: USA, Texas, Houston
  • Sector: Control Systems, Onshore, Oil and Gas
  • Salary: Negotiable
  • Date posted: 12/02/2019
This vacancy has now expired.

Qualifications/Requirements:

  • Customer Inquiry - Owner of initial customer contact via phone and email.
  • Excellent interpersonal skills with both internal and external customers
  • Scheduling - Coordinate, schedule, and confirm all services activities in the region in line with customer expectations with clear and professional communication.
  • PO's - Raise and track customer purchase orders inside ERP systems.
  • Ensure purchase orders conform to the negotiated terms and conditions.
  • Reporting - Responsible for preparing weekly and monthly reports for review by Service Manager.
  • Backlog - Own and track current and aged customer backlog.
  • Evaluate job scope and value to determine next steps for the business.
  • Customer Site Requirements - Work closely with customers, local training, and EHS departments to confirm all requirements are completed in order to ensure smooth day of logistics for Field Service Engineer and Customer.
  • Order Management - Own end to end management of equipment and parts orders for both Field Service Engineers and Customers.
  • RFQ - Maintain and deliver Field Service quotations to our customers
  • Invoicing - Raise and track Customer Invoices and prioritize late/at-risk payments as they become due for payment.
  • Aged Debt - Compile and assist in managing service backlog.
  • Contact customers to ensure services are provided in scope.

Eligibility Requirments:

  • Bachelor's Degree with 3 years' experience and or Associates Degree with a minimum of 6 years' experience operational role.
  • Knowledge of SAP operations and function preffered.
  • High level of proficiency with PC skills within a Microsoft Windows environment
  • Ability to handle high pressure dynamic workload
  • Organized and accurate while managing multiple issues.

Desired skill set:

  • Strong business acumen.
  • Effective interpersonal skills, demonstrated affinity for building and maintaining rapport with client and customers
  • Detail oriented with ability to perform in a fast paced environment and adaptable to change
  • Excellent verbal, written communication and telephone skills
  • Demonstrated problem solving, decision-making, and time management skills
  • Experience in process improvement initiatives
  • Strong organizational skills

For more information about this role please contact our Houston office