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Media Support Analyst - Cloud

  • Job type: Permanent
  • Job reference: : BBBH113278
  • Location: Australia, New South Wales, Sydney CBD
  • Sector: Technology, Application Services, R and D
  • Salary: AU$100000 - AU$120000 per annum + Super
  • Date posted: 26/09/2017
My client are a global service provider to a global top 3 internet business with their operations based onsite with their client, known globally for having a trendy and dynamic working space.

We're currently recruiting for a Media Support Analyst to provide technical support and expertise on a cloud video platform. Your responsibilities will include:
-Monitoring support queues and providing responses and solutions to end customers
-Have a solid understanding of the product and its functionality
-Investigate issues related to product usage workflows
-Troubleshoot product issues and coordinating with engineering and project teams on any feature requests
-Provide and maintain high-quality documentation on product related issues

About you:
-Experience in player and streaming media technologies
-Knowledge of the full video ecosystem
-Experience in an enterprise support environment is highly advantageous
-Experience with Linux and basic knowledge of common programming languages (eg. JavaScript/PHP)
-Strong written and spoken communication skills

For more information about this role please contact our Perth office