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Operational Support Analyst

  • Job type: Permanent
  • Job reference: : BBBH138886
  • Location: USA, Texas, Deer Park
  • Sector: Administration, Onshore, Oil and Gas
  • Salary: Up to £0.00 per annum
  • Date posted: 12/02/2019

Job Description:

  • Assist in facilitation of all activities related to the coordination of In-House Services, Production and Quality.
  • Perform daily operational analysis of In-House Services turnaround time, on time delivery, operational margins and quality.
  • Liaise between site leadership, manufacturing, and quality leaders on a daily basis, ensuring effective communication between functions.
  • Oversee and efficiently manage the daily backlog.
  • Create and maintain a daily site report based in SAP, focusing on operational and financial efficiencies (in-bound, out-bound, repairs, production, etc.).
  • Consistently apply problem solving / decision making skills, and relationship management skills, to achieve the highest level of customer satisfaction.
  • Develop and generate process improvement reports needed for senior management.
  • Actively strategize and participate in continuous improvement initiatives.
  • Complete all required data fields to track customer issues and inside service metrics.
  • Work closely with Global Supply Chain ensuring that all site materials and inventory requirements are actively tracked and communicated.
  • Develop and maintain a weekly site quality analysis report, working closely with the Site Quality Leader to determine actionable items.

Qualifications/Requirements:

  • Bachelor's Degree with 3 years' experience and/or Associates Degree with a minimum of 6 years' experience operational role.

Eligibilty Requirments:

  • Knowledge of SAP operations and function (R3 preferred).
  • High level of proficiency with PC skills within a Microsoft Windows environment
  • Excellent interpersonal skills with both internal and external customers
  • Ability to handle high pressure dynamic workload
  • Strong verbal communication skills
  • Organized and accurate while managing multiple issues

Desired skill set:

  • Strong business acumen
  • Effective interpersonal skills, demonstrated affinity for building and maintaining rapport with client and customers
  • Detail oriented with ability to perform in a fast paced environment and adaptable to change Excellent verbal, written communication and telephone skills
  • Demonstrated problem solving, decision-making, and time management skills
  • Experience in process improvement initiatives
  • Strong organizational skills

For more information about this role please contact our Houston office