Operations Manager Benelux

  1. Permanent
BBBH155469_1568123382
  1. Belgium
  2. Off-shore wind
Negotiable
Date posted10/09/2019

Our Client, a market leading manufacturer within the Renewable Energy industry are looking for an experienced Service Operations Manager to join their Service team in the BENELUX region, where you will be responsible for managing the service contract for their offshore wind farms. You will be reporting directly to the Head of Operations. This is a full time permanent position that requires you to be geographically mobile, and be able to travel to different sites throughout Belgium and the Netherlands as when required.

Service Operations Manager key responsibilities:

  • Design and deliver support and service solutions for customers in line with the contract, procedures and regulations of the company's services;
  • Install a high-performance culture in the team with a focus on safety, team work, service excellence and ownership for resolving customer issues;
  • Monitoring the effectiveness of the team against SLA/KPI's and driving change as needed to deliver continuous service improvement in line with the goal to be the world class managed service provider in the region;
  • Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service;
  • Ensure quality, up-to-date documentation exists for all service arrangements;
  • Provide proactive input into the divisional strategy with particular focus into opportunities to grow and/or enhance the present and new services offered;
  • Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas of improvement.

Service Operations Manager key responsibilities:

  • Ideally be degree educated (for instance Bachelor Technical or Business Economics) or equivalent level in experience;
  • Previous experience leading teams and dealing with commercial and operational activities ideally within a Service environment;
  • Experience managing and developing customer relationships;
  • Contract management experience is essential; from the wind industry would be advantageous;
  • Ability to travel (60%) to various locations within the BENELUX or offshore trips and therefore preference would therefore be to those who already live in this region
  • Excellent knowledge of spoken and written English. Additional languages are considered a benefit;

If this sounds like something of interest for you, please feel free to get in touch on +44207 268 9251 or by email on david.arciga@spencer-ogden.com.

For more information about this role please contact our London office

Our Client, a market leading manufacturer within the Renewable Energy industry are looking for an experienced Service Operations Manager to join their Service team in the BENELUX region, where you will be responsible for managing the service contract for their offshore wind farms. You will be reporting directly to the Head of Operations. This is a full time permanent position that requires you to be geographically mobile, and be able to travel to different sites throughout Belgium and the Netherlands as when required.

Service Operations Manager key responsibilities:

  • Design and deliver support and service solutions for customers in line with the contract, procedures and regulations of the company's services;
  • Install a high-performance culture in the team with a focus on safety, team work, service excellence and ownership for resolving customer issues;
  • Monitoring the effectiveness of the team against SLA/KPI's and driving change as needed to deliver continuous service improvement in line with the goal to be the world class managed service provider in the region;
  • Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service;
  • Ensure quality, up-to-date documentation exists for all service arrangements;
  • Provide proactive input into the divisional strategy with particular focus into opportunities to grow and/or enhance the present and new services offered;
  • Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas of improvement.

Service Operations Manager key responsibilities:

  • Ideally be degree educated (for instance Bachelor Technical or Business Economics) or equivalent level in experience;
  • Previous experience leading teams and dealing with commercial and operational activities ideally within a Service environment;
  • Experience managing and developing customer relationships;
  • Contract management experience is essential; from the wind industry would be advantageous;
  • Ability to travel (60%) to various locations within the BENELUX or offshore trips and therefore preference would therefore be to those who already live in this region
  • Excellent knowledge of spoken and written English. Additional languages are considered a benefit;

If this sounds like something of interest for you, please feel free to get in touch on +44207 268 9251 or by email on david.arciga@spencer-ogden.com.

For more information about this role please contact our London office

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