Renewals Key Account Engineer (internal)
Job type: Permanent
Job reference: : BBBH124971
Location: England, Hampshire, Southampton
Sector: Technology, Sales & Technical Pre-sales, Power
Date posted: 09/05/2018
Service Sales Renewals Coordinator
To maintain a continuous flow of non contract orders prior to expiry of annual contract periods for all fixed price service contracts excluding Tier 1 and 2 contracts which are the responsibility of others.
The main job responsibilities will include but not be limited to;
*Working from service management system generated reports, identify and pre call all contracts assigned to you that are due to renewal 2 months in advance of the renewal date.
*Confirm contract details are correct for next annual price review.
*Establish a level of satisfaction of the services received to date, escalate any reported issues or concerns through the Service Contracts Manager for an agreed plan of action.
*Identify any potential service upgrades or new business opportunities and discuss any action required with the appropriate Service Sales or Contract Manager.
*Incorporate inflationary increases and priced service contract upgrade options where appropriate within each contract renewal quotation includes Year 1 (Warranty) to year 2 (Post Warranty) special price increases where applicable.
*Ensure correct pricing structure is applied with the appropriate approval sort as defined by the published authority levels. Ensure appropriate and approved terms and conditions are applied to each contract offer and that payment terms are set in line with company guidelines. Pass information to the administration team to prepare the service contract quotation.
*Follow up in a timely manner to chase for contract orders prior to expiry of the current contract period. Update the sales CRM system with progress at all times.
*Continue to contact clients where orders are not received prior to the expiry date of the current period (outstanding renewals) to obtain contract renewal order.
*Establish where problems may exist in terms of client willingness to provide renewal order, and seek resolution. All issues relating to price, service level, problems with service delivery over past year should all be escalated to the Service Contracts Manager.
*Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.
To facilitate the organisational objectives relating to increased contract order lead the following areas will be subject to agreed performance targets. To be reviewed and set annually.
*Contracts Order Intake - recognised order value booked for all Tier 3 service contract renewals and all associated up selling and cross selling activity.
For more information about this role please contact our London office