Job details

Location
Other Locations
Salary
Market related
Job Type
Permanent
Ref
205785
Posted
24 days ago

ABOUT THE POSITION

The Service Coordinator is responsible for managing the spare parts inventory and service order fulfillment. The position will work with internal/external customers and help ensure sites are fully operational.

As the Service Coordinator, you will: 

- Coordinate with Product and Engineering teams in identifying, reporting, and resolving issues, as needed.

- Analyze and troubleshoot technical issues submitted by project team.

- Follow up on a regular basis with customers and field service operations on all open and unresolved issues.

- Manage genealogy tracking and ensure data accuracy.

- Handle RMA returns and communication of delivery schedules.

- Enter Orders/Jobs into ERP system and update as needed.

- Acknowledge and process service POs.

- Manage spare parts inventory and fulfillment of service orders.

 

What will our ideal candidate bring?

- Bachelor's Degree and 3+ years of relevant experience in a technology environment as a Service Coordinator.

- Outstanding customer service, communication, and organizational skills.

- High integrity, attention to detail, and an action-oriented attitude.

- Ability to thrive in a fast-paced and high-pressure environment.

- Extensive ERP system experience, particularly with NetSuite ERP.

- Familiarity with CRM systems, Salesforce preferred.

- Must be a positive, self-reliant team player with strong organizational, interpersonal, and problem resolution skills.

- Must be self-motivated and able to prioritize, multi-task, and handle multiple and changing priorities and to meet deadlines.

- Must have excellent verbal and written communication skills as well as follow-up

- Expert-level skills with MS Word and Excel.