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Service Coordinator

  • Job type: Contract
  • Job reference: : BBBH115614
  • Location: England, Leicestershire, Melton Mowbray
  • Sector: Corporate, Administration, Built Environment
  • Salary: £0.00 - £15 per hour
  • Date posted: 25/10/2017
Title: Service Coordinator
Location: Melton Mowbray
Rate: £15ph
Start Date: Immediate

We are looking for a Service Coordinator in Melton Mowbray with previous customer service experience.

Responsibilities
*Taking customer calls on field service related issues
*Coordinate on-site service jobs between customers and FSS
*Update time schedules of FSS
*Effective time and route planning for FSS
*Chose FSS based on qualification and job requirements
*Organise spare parts and products required for on-site service jobs
*Manage short-termed changes (due to emergency cases, cases of illness, …)
*Pass technical questions to available technician (FSS, TAC, …)
*Prepare quotes (based on distances, times required, parts needed, …)
*Administrate service contracts (for biogas stations)
*Provide information for invoicing (based on time-sheets and visit reports)
*Contact point for FSS for day-to-day administrative issues
*Revenue and order intake forecast for gas service business

Requirements
*Good interpersonal & communication skills(language, dealing with difficult situations like upset customers and under time-pressure)
*Ability to deal with a variety of challenges
*Customer orientation
*Technical understanding and/or interest

For more information about this role please contact our Manchester office