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Service Desk Central Support (m/f/d) Italy

  • Job type: Permanent
  • Job reference: : BBBH138410
  • Location: Italy, Milan
  • Sector: Technology, IT Strategy & Transformation, R and D
  • Salary: Negotiable
  • Date posted: 23/04/2019
This vacancy has now expired.

Job Description:
  • First line of contact for operational ICT support as a part of a European ICT serviceorganization
  • Responsible for professional end user and technical support towards the organization
  • End user assistance on issues with computer and communication systems
  • Answering questions
  • Making initial diagnosis of any malfunction
  • Performing troubleshooting
  • Taking and coordination of remedial action
  • Permanent communication with other ICT teams and team members will be required to achieve a high level of transparency and visibility of ICT projects and initiatives
  • Actively supporting the ICT organization to improve existing procedures, toolset and standards by establishing common practises (such as ITIL)

  • Bachelor degree in computer science or vocational training in a computer discipline
  • Service and quality oriented, professional team player with good communication skills
  • good knowledge of English (verbal and written), any additional European language is an asset
  • Advanced experience with Windows Client Operating Systems, Microsoft Office Suite,
  • Computer Hard-, Software and Periphery, Computer network standards (DHCP, DNS…)
  • Work experience in an ICT Service organization considered as asset

Spencer Ogden is acting as an Employment Agency in relation to this vacancy.