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Service Operations Manager

  • Job type: Permanent
  • Job reference: : BBBH109698
  • Location: Netherlands
  • Sector: Off-shore wind, Renewables
  • Salary: €70000.00 - €100000 per annum + package
  • Date posted: 08/01/2018
This vacancy has now expired.
Have you got operational management experience within Wind? Our client is a global Wind Turbine Manufacturer looking for a Service Operations Manager to manage and optimize the service contract for one of their largest wind farms in the Netherlands paying a competitive salary of €70,000-€100,000 p/a + benefits package. This a brilliant opportunity for an O&M manager who has a talent for getting the best out of teams and developing strategies to grow service offerings to take the next step in their career.

Service Operations Manager duties and responsibilities:
* Design and deliver support and service solutions for customers in line with the contract and procedures and regulations
* Monitoring the effectiveness of the team against SLA/KPI's, driving through change as needed to deliver continual service improvement
* Install a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues
* Be capable of identifying and implementing change within the team to ensure it can take on new service offerings.
* Contribute proactively to new service development.
* Encourage open communication between team members
* Set and cascade business objectives and targets to the team
* Ensure teams are skilled, trained and developed to enable them to deliver high quality service and support
* Manage and develop strategic partnerships with third party suppliers and other internal and external stakeholders
* Provide input into the divisional strategy with particular focus into opportunities to grow and/or enhance the service offered
* Provide leadership and direction to the service management function ensuring appropriate and robust service management and review frameworks are in place

Service Operations Manager desired experience:
* 5+ years' experience in operational management in the Wind industry
* A sound understanding of the technologies used in wind turbines and tools to manage is preferred
* Strong communication and leadership skills

If this sounds like something you are particularly interested in, please apply with an updated version of your CV to or feel free to give me a call on +44 207 268 9294.

For more information about this role please contact our London office