Job details

Location
Houston
Salary
$20 - 28 per hour
Job Type
Contract
Ref
218565
Posted
etwa ein Monat her

We have an opening on our Operations Analyst, one of our FTE is going on leave so we have short term contract role open:

Title: Billing Analyst II

Duration: 3-4 months

Location: Houston, TX

Pay Rate to the candidate: $20-$28/hr.

The Operations Analyst will be responsible for, but not limited to, learning, and supporting the products we sell and the ability to troubleshoot and resolve customer concerns that impact billing accuracy. The Analyst will be exposed to and be expected to contribute to key billing functions within independent and cross functional team projects. The analyst role should be capable of working with our third-party vendors, both independently and in a team environment as needed, to provide best in class customer service for our internal and external customers.

Job Functions:

  • Monitor and work internal Unbilled reporting to ensure accurate and timely billing for Engie's Retail C&I customers.
  • Act as a main point of contact to research and resolve billing disputes and provide timely resolution on any issues.
  • Apply business judgement in dealing with customer issues, billing problems, and data requests.
  • Update and review daily reporting to support several internal daily operational processes.
  • Assist in gathering requirements and QA testing for new development on projects designed to improve billing, customer experience and reporting.
  • Implement new measures to improve quality control process for outgoing invoices.
  • Provide cross-functional support to peers and departments to develop best in class end-to-end delivery processes.
  • Maintain open lines of communication with Compliance group to assure all Business Control regulatory and internal requirements are met / exceeded.
  • Achieve excellence by delivering on key performance indicators (KPI's).
  • Train new team members and constantly review the training materials to ensure these documents are updated and relevant.
  • Other duties as assigned.

Requirements:

  • Bachelor's degree in Business or related field, or 4 years' experience in lieu of degree
  • 0-2 years of analytical experience in a business environment
  • 4 years' experience required In lieu of degree
  • Direct billing experience highly preferred
  • Strong knowledge of retail energy operations, procedures, and regulatory standards
  • Billing or ops experience in multiple markets (Energy/Retail) preferred
  • Experience with SQL, macros, MS Access preferred
  • Advanced PC skills, including MS Office Suite