Head of Engineer

Job Description

The Local Technical Support Manager – Japan is responsible for leading, developing, and managing the local pre-sales technical support team to deliver high-quality, solution-oriented support to customers and partners. This role plays a critical part in bridging technical expertise with commercial success by creating and executing technical strategies that align with regional business objectives.

The manager will drive the technical vision and ensure the team provides accurate, timely, and compelling support throughout the sales lifecycle, including product demonstrations, proof of concept (PoC) engagements, and technical consultations. Collaborating closely with sales, product, and engineering teams, the manager ensures customer needs are fully understood and addressed through tailored solutions that enhance customer satisfaction and accelerate growth.

In addition to operational leadership, the role includes mentoring and upskilling team members, maintaining a high standard of technical excellence, and acting as the key technical liaison for the Japan market. The successful candidate will have strong leadership abilities, a deep technical background, and a passion for customer success in a fast-paced, innovative environment.

Responsibilities

 Leadership & Strategy 

 Manages and develops pre-sales technical team 

 Creates technical support strategies 

 Sets team KPIs and objectives 

 Aligns technical support with business goals 

 Develops department budget and resources 

 Technical Operations 

 Deal with reginal team such Bid Management, CTS, Product team to work on complex or hyper scale project. 

 Oversees all technical support activities 

 Establishes technical processes and methodologies 

 Reviews and approves complex technical solutions 

 Manages escalations and critical issues 

 Business Development 

 Works with sales leadership on strategic opportunities 

 Develops technical partnerships 

 Represents company at high-level industry events 

 Influences product roadmap and strategy 

 Drive Consultant and Customer Technical Engagement Activity 

 Team Development 

 Recruits and builds technical team 

 Creates training and development programs 

 Manages performance and career development 

 Promotes knowledge sharing and best practices 

Qualifications

 Bachelor’s degree or higher in Engineering (Electrical, Mechanical, or a related field) 

 8–12 years of relevant industry experience with a strong technical background in power and thermal solutions 

 Proficient in MS Office (Excel, Word) and AutoCAD 

 Demonstrated skills in strategic planning and execution 

 Strong business and financial acumen 

 Excellent executive-level presentation and communication abilities 

 Proven leadership and team management experience 

 Solid knowledge of electrical/mechanical systems and data center infrastructure. 

 Familiar with critical power systems and industry standards. 

Key Competencies: 

 Highly disciplined, diligent, honest, and committed to service excellence. 

 Self-driven, proactive, and able to work independently under pressure. 

 Strong interpersonal, communication, and problem-solving skills. 

 Detail-oriented with the ability to manage multiple tasks efficiently.