It is the policy of Spencer Ogden to maintain a quality system designed to meet the requirements of ISO 9001:2015 in pursuit of its primary objectives, the purpose and the context of the organisation.
It is the policy of Spencer Ogden to:
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Ensure the company maintains its awareness for continuous improvement and to continually assess potential risks to the organisation;
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Customer service (to both our clients and candidates) is an essential part of the quality process. To ensure this is fulfilled, it is the policy of Spencer Ogden to ensure all employees receive training to ensure awareness and understanding of quality and its impact on customer service;
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Ensure we are ahead of the any forecasted or pending legal requirements, codes of practice and all other requirements applicable to our activities to ensure all processes are altered to ensure compliance;
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Provide all the required resources to our trained and competent staff;
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Ensure that all employees are made aware of their individual obligations in respect of this quality policy and are fully aware of the quality objectives of Spencer Ogden;
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Ensure the Board of Directors are regularly reviewing the results of audits and the continual progressions of the Quality Management System.
This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives.
You can verify the validity of our ISO certificate by entering our certificate number 200042 via this link: https://www.british-assessment.co.uk/verify-certification/