The ISO 9001 is an internationally renowned certification. It recognises the presence of stringent quality-management systems functioning within the operational structure of an organisation. This accreditation emphasises to clients that optimised customer service is a direct result of the management procedures in place.
Spencer Ogden was awarded the ISO 9001 certification based on the rigorous quality-control procedures and policies built into the company’s global framework. The extensive criteria cover the key areas contributing to the delivery of quality management. All levels of management within the company are holistically committed to ensuring these high standards are regularly maintained and monitored; carrying out regular auditing processes such as individual appraisals, team meetings and management reviews.
The company’s business objectives have been effectively integrated into the company’s long-term quality plan. Not only does this highly respected accreditation provide additional reassurance of Spencer Ogden’s operational infrastructure, it also underlines the quality of service we offer. From project inception to delivery, quality is of utmost importance with substantial importance and demonstrated in all areas of the business. It is with this international certification that the company is able to highlight its continual pursuit of excellence and overall commitment to providing a first-class service.