Operational Services Specialist

Spencer Ogden is proud to support our client in searching for an Operational Services Specialist.

SC Material Compliance and Communications Specialist

Description of the role:

Coordinate activities with Supply Chain, Engineering and Project Management to ensure supplier data is maintained and supports our compliance requirements.

Liaise with suppliers to gather detailed information, resolve queries and store the data appropriately. Re-contact those suppliers on a regular basis.

Build relationships with both individuals and businesses to ensure support for our compliance efforts.

Ensure suppliers are made aware of our requirements and respond adequately in both a timely and effective manner.

Work with any third-party providers to share data and information that enables effectiveness of said third party.

Lead the development of reporting tools in a highly visual and meaningful “Dashboard format” to ensure efficient collation, storage and dissemination of Supply Chain data.

This will include:

Provision of regular analytical support and reports that show effectiveness of supplier communications and responsiveness.

Proactively align with stakeholders to ensure their reporting requirements are captured, what the data will provide and how the outputs can be used.

Raise issues to management where support from either suppliers or supporting functions does not meet the need of our compliance aims.

Create and publish supplier correspondence where required following our Notice to Supplier guidelines.

Ensure that any feedback from suppliers is responded to in a closed loop fashion. Track open query closure rates.

Arrange for supplier reviews as directed.

Maintain a clear action status log.

Skills:

Good communication skills and can articulate plainly and concisely.

Good software ability: Microsoft Office applications, database tools, graphical representation of data. Experience of working with reporting tools such as Power BI or similar.

Use of internal Project Management software to identify, create and progress milestones and timelines to meet internal and external stakeholder expectations

Demonstrated ability to work with data sources, to analyse source data and to produce compelling executive summaries that drive decision making and enhance project management effectiveness.

Able to understand intent of engineering material specifications and drawings.

Familiar with Supply Chain Management concepts; delivery management, commercial and contractual implications of work performed.

Professional and courteous approach to dealing with others.

High energy and enthusiasm when working with others.

Problem solver and naturally looks for improvement opportunities.

Tenacious with an end-goal focus.

Good team player.

Experience:

Engineering or business administration graduate.

3-5 years’ experience, in a manufacturing or service environment.

Proven record of delivering on expectations.

Effective in a fast-paced environment and able to prioritize multiple demands from a variety of internal and external stakeholders.

Experience within a Material Compliance environment and/or knowledge of regulations such as REACH and RoHS would be an advantage.