Job details

Market related
Job Type
27 days ago

Job Title: Technical Support Engineer Department: Department: East Asia and Emerging Markets

Direct Reports: VP ? Sales

Location : Japan

Position Overview:

We are seeking a Solar Sales Engineer to work closely with our partners and customers, providing technical support and assistance throughout the sales process. The successful candidate will be responsible for supporting customers in winning solar projects through simulation and design, as well as handling after-sales service and RMA cases. Strong internal communication with our headquarters is essential for this role.


Technical Support and Training

- Collaborate closely with the sales team, providing technical support and expertise on Sunman products and installations. Address all technical inquiries from partners and customers, offering solutions and guidance as needed.

- Conduct technical training sessions for Installers, terminal technicians, preparing training materials and documents. Organize webinars and meetings with industrial and governmental associations to showcase technical installations and promote sunman's solutions.

Cooperation and Partnerships:

- Coordinate cooperation with local institutes, insurers, and regulatory bodies to obtain and renew necessary approvals.

- Collaborate with roof material suppliers to develop approved bonding solutions and ensure compliance with market standards.

Claim Investigation and Resolution:

Investigate claims and technical issues, working closely with the headquarters to find effective solutions. Communicate and coordinate technical issues during contract execution to ensure smooth project delivery.

Documentation and Compliance:

Develop and maintain local Installation Manuals in compliance with local regulations and language requirements. Assist production, R&D, and marketing departments with technical input and product connection.

Qualification :

Bachelor's degree in Engineering or related field.

Proven experience in technical support or engineering roles within the solar energy industry.

Working experience with PV syst or relevant simulation programs

Fluent in Japanese, with the ability to communicate effectively in a professional setting.

Proficiency in English is preferred but not mandatory.

Strong interpersonal skills and a collaborative mindset